Your Order

·         Order Status

You can look at your current order status by logging in and clicking ‘Order status.’
This page will show you the date you ordered / order ID / quantity/ payment method you chose / total amount / status / courier / tracking no.
 
·         Order processing

• Pending: Pending means your order has been saved in the system waiting to be review by our staff.
• Waiting for credit check: This means that the order is waiting for payment
• Waiting for payment:This means that the order is waiting for payment
• Shipped: This means the good are packed and dispatched
• Cancelled: This means the order has been cancelled
• Partially Shipped: This means that only part of the order has been dispatched due to various reasons. e.g. waiting for stock

 
·         Order inquiries

To enquire on any issues relating to the order, please visit our Contact Us page and submit an enquiry.

·         Order cancellations

If you wish to cancel the order please email or submit an enquiry to us via our Contact Us page, with your username, order number, date you ordered. Our staff will let you know by email once the order has been cancelled.