Returns

·         Returns and exchanges

• We are not able to refund items for money.
   
• After the product has been posted, it cannot be cancelled, and if the customer wishes to return, or does not wish to receive the product, then the customer will be responsible for the return postage of the goods.
   
• The product cannot be exchanged or refunded if it has been opened, used or damaged.
   
• We are not able to exchange items simply because you have changed your mind about a particular purchase so please take a careful consideration when purchasing our product.
   
• If any of our products causes skin trouble, please visit a hospital or pharmacy and provide us with the medical certificate for a full refund or exchange (within 20 days of purchase).

 

We at MISSHA NZ are totally committed to high quality and service to ensure your online shopping experience is good. We absolutely guarantee the quality of all our products. If however we erroneously send you the wrong item or faulty item we will be happy to exchange the goods that are returned to MISSHA NZ in a re-saleable condition. i.e. unopened and unused in their original packaging returned to MISSHA NZ within 7 days of you receiving them. We will replace or exchange for same new product or item of equal price
 
All MISSHA products are dermatologist tested and contains only certified ingredients, however due to the nature of cosmetic products the results can vary for different skin types and skin conditions.  We are not able to exchange used items that have caused an irritation, skin trouble or because the results are short of expectations. However we do provide free samples for products for customers to try before purchase and also can provide full list of ingredients if requested via contact us.
 
Goods are returned to MISSHA NZ at your own expense, however if goods are faulty then we will reimburse you for any postal and handling expenses. No additional shipping and handling charges will apply when exchanging to equal MISSHA products.
 
No refund or exchange is available for specially priced on sale items.